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Xorcom unlocks superior call recording functionality with integration of CallCabinet’s Atmos to its CompletePBX

BOCA RATON, FL. – December 12, 2017 – Xorcom Ltd. and CallCabinet Corporation are pleased to announce that the companies have entered into a strategic partnership to provide customers unlimited secure cloud call recording for their CompletePBX phone systems.

The solution will go to market under the Xorcom Cloud brand and is as a result of Xorcom’s integration of the CallCabinet Atmos call recording system into the CompletePBX platform. Through the integration, CompletePBX users will now also be able to set up the service in a few mouse clicks.

“CallCabinet’s Atmos is an exceptionally powerful and rich recording platform, which made it the logical partner to our own product range,” says Eran Gal, CEO at Xorcom. “Furthermore, we have a lot of faith in both the product and CallCabinet as a partner and we believe many of our existing as well as new customers will greatly benefit from the addition of Atmos to our CompletePBX system.”

Atmos is an award-winning cloud-based call recording and interaction management solution. The solution harnesses the power of the cloud to record and store both individual customer calls as well as inbound and outbound contact center conversations. As a result of its cloud centricity, Atmos allows customers to easily meet the demands of rapid business growth and the ability to ensure compliance with regulatory, data sovereignty and consumer protection legislation.

Atmos’ full feature offering includes: enhanced voice recording, full compliance, secure call recording, full redundancy and backup of calls, 99.999% availability, automatic upgrades and unlimited scalability as a result of it being a 100% cloud-based HTML5‐driven offering. It also meets compliance standards such as PCI DSS, HIPAA, MiFID II, MAD II, Dodd-Frank Act and many others.

“The partnership with Xorcom is exceptionally strategic for us. Not only are our technologies a good fit, but with their global distribution channel and excellent customer base, I believe they will provide a new dimension to our business,” states Ryan Kahan, CEO at CallCabinet. “Because of Atmos’ ease of use and the seamless integration with the CompletePBX solution, we believe that customers will be able to immediately scale out an effective recording solution that will assist them with call management, agent evaluation, agent training, quality assurance and compliance.”

Xorcom designs and manufactures IP PBX (Private Branch Exchange) appliances and provides fully virtualized phone systems based on the robust Linux and Asterisk platforms. Its flagship

CompletePBX OS solution provides customers access to solutions that are powerful yet user-friendly, and highly secure and stable. The company’s range of IP PBX appliances and virtual PBX systems is installed in over 100 countries across the globe in organizations that vary from small offices to government offices, banks, and international retail chains. Xorcom products have been awarded Internet Telephony Expo Best of Show eight times.

The Xorcom Cloud Recording solution is immediately available with CompletePBX 5.0.36.

TMC Names CallCabinet a 2017 Communications Solutions Products of the Year Award Winner

Boca Raton, USA, August 18, 2017 (Newswire.com) – CallCabinet Corporation, a compliant cloud call recording solutions provider, is pleased to announce that TMC, a global, integrated media company, has awarded its Atmos cloud call recording and agent evaluation solution, its 2017 Communications Solutions Products of the Year Award.

“In the past two years we have seen phenomenal traction amongst customers who need to record calls, as well as ensure their employees are meeting compliance standards, agent training, and quality assurance,” states Ryan Kahan, CEO at CallCabinet Corporation. “The Atmos solution is an incredibly powerful set of tools that help small businesses to enterprise customers, as well as ITSPs and Telcos, quickly and effectively deploy and scale compliant call recording solutions.

“As a result of our ongoing investment into research and development, Atmos record calls across the spectrum and seamlessly integrates with the majority of traditional TDM and analog telephone solutions, as well as a host of digital offerings, such as Skype for Business, BroadSoft and Asterisk. Receiving this award is yet another affirmation that not only is there a need for compliant call recording solutions like Atmos, but that its superiority amongst its counterparts remains unmatched.”

“In the past two years, we have seen phenomenal traction amongst customers who need to record calls, as well as ensure their employees are meeting compliance standards, agent training, and quality assurance.”
RYAN KAHAN, CEO

Atmos, from CallCabinet, is an award winning software as a service (SaaS) compliant call recording and agent evaluation solution, that harnesses the power of the cloud to record customer conversations and enable businesses to comply with the growing volume of data and consumer protection legislation.

With its pay-as-you-go model, an international footprint of servers, and its ability to integrate with almost all known analog and cloud-based telephony solutions – Atmos is providing customers with an easy to scale and easy to deploy alternative to traditional resource hungry call recording solutions. The full offering provides customers with functionality that extends: enhanced voice recording, full compliance, secure call recording, full redundancy and backup of calls, 99.999% availability, automatic upgrades and unlimited scalability as a result of it being a 100% cloud-based HTML5‐driven offering.

“Congratulations to CallCabinet for being honored with a Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Atmos is truly an innovative product and is among the best solutions brought to market in the past twelve months that facilitates business-transforming voice, data and video communications. I look forward to continued excellence from CallCabinet in 2018 and beyond.”

CallCabinet Releases Atmos Solution for Skype for Business

Cloud call recording solutions provider CallCabinet, a Microsoft independent software vendor partner, announces its Atmos solution for Skype for Business powered by Microsoft Azure. The Atmos Skype for Business Client is a Windows desktop-based client which records and monitors Skype for business communication and traffic. CallCabinet provides call recording solutions that integrate into Skype for Business and Microsoft Office 365.

Ryan Kahan, CEO of CallCabinet, says the announcement means Skype for Business customers using Atmos can be assured of a compliant call recording solution that integrates into their environment and enables them to benefit from the Azure cloud platform. This allows customers affordable SaaS while still maintaining enterprise call recording services from a storage and retrieval point of view. Atmos is built on Azure, integrating Azure Storage and benefiting from Azure’s enterprise-grade security, web services, and database services. Azure has been instrumental in allowing CallCabinet to bring Atmos, the company’s disruptive call recording technology, to the market for a fraction of the cost of traditional on-premises systems. With Azure, CallCabinet has been able to quickly, securely and cost-effectively deploy a global array of services which allow it to deal with the international data sovereignty requirements and security of its clients.

CallCabinet customers can now use CallCabinet hosted on Azure to ensure recorded calls are compliant, as well as individually secured and encrypted at the source. “Compliant call recording is not just about keeping track of staff performance; it goes far beyond that. It can assist you in resolution dispute and prevent reputational and brand damage, and as such, is vital to your business’s safety,” said Kahan.

Globally, especially with changes in local legislation, businesses are starting to realize the significance of compliant and secure call recordings, as well as the importance of practices such as agent evaluation.

Kahan added, “We’ve seen massive success with our Atmos for Skype for Business product thus far, proving local companies are beginning to understand not only how important call recording is, but also that ensuring call recording complies with stated country-specific regulations is equally as important.”

James Skay, senior product marketing manager, Skype for Business Developer Platform, Microsoft Corp. said, “We are pleased to see CallCabinet’s commitment to Microsoft. With the new capability provided by Atmos, CallCabinet is bringing innovative solutions to our customers using Skype for Business and Microsoft Office 365.”

For more information please visit https://www.callcabinet.com/skype-for-business-call-recording.

CallCabinet Atmos Cloud Call Recording Completes Interoperability Testing With BroadSoft

CallCabinet, a call recording, quality assurance, compliance and analytics company, announces that its Atmos Cloud based Software as a Service Call Recording platform has completed interoperability testing with BroadSoft. CallCabinet Atmos has successfully completed interoperability testing on CallCabinet’s Atmos and BroadSoft BroadWorks Release 22.0.

The completion of interoperability testing by BroadSoft enables businesses and telecom service providers (telcos) to integrate CallCabinet’s Atmos Cloud Call Recording into their existing BroadSoft deployments and offer a subscription-based Software as a Service (SaaS), compliant and secure call recording and workforce optimization solution to their customers.

“The integration of Atmos with BroadSoft opens a whole new chapter in Call Recording; no longer does the customer have to invest in expensive systems that are hard configured with user and channel numbers,” states Ryan Kahan, CEO of CallCabinet. “Through Atmos, telcos can offer a “pay as you go” package on their BroadWorks systems, making it easier for companies to start small and expand their call recording as needed.” Kahan goes on to say, “Atmos is a disruptive technology that makes it affordable to record and analyze calls in any configuration. In addition, Atmos makes it easy for Contact Centers to manage their call recording needs as agent counts grow and shrink according to seasonal business.”

The CallCabinet and BroadSoft relationship expands the Atmos offering to over 500 BroadSoft telcos worldwide. When combined with CallCabinet’s Atmos PLUS Quality Assurance add-on, announced earlier this year, Atmos can provide a full suite of Call Recording, Quality Assurance, Screen Capture and Compliance management to the BroadSoft community. CallCabinet’s array of global servers ensures that customers can meet their local legal and data sovereignty requirements in the vast majority of territories, and join the growing number of global CallCabinet customers and partners.

To kick off the BroadSoft program, CallCabinet is offering a limited time incentive program to BroadSoft customers, resellers and telcos. To find out more about the program or information about Atmos for BroadSoft, please visit https://www.callcabinet.com/broadsoft-call-recording/ ​

CallCabinet Atmos PLUS Wins Product of the Year Award

CallCabinet Atmos PLUS, which harnesses the power of the cloud to enable businesses to comply with the growing volume of data and consumer protection legislation, has been selected as one of Internet Telephony magazine’s 2017 Products of the Year.

“It gives me great pleasure to recognize CallCabinet Atmos PLUS with a 2017 Product of the Year Award for its commitment to excellence and innovation,” said Rich Tehrani, CEO, TMC. “In the opinion of our distinguished judges, CallCabinet’s Atmos PLUS has proven to be among the best communications and technology solutions available on the market. I look forward to continued innovation from CallCabinet.”

Now in its 18th year, this award was established to recognize and honor companies that have demonstrated “innovation and excellence” in the development of VoIP and IP Communications products and services.

CallCabinet CEO Ryan Kahan said the award was a great honor for CallCabinet, which added Atmos to its product suite just over two years ago. CallCabinet yesterday announced that it has extended Atmos functionality to include enterprise requirements with its second version, Atmos PLUS.  Atmos PLUS has been designed to facilitate the needs of enterprises by including agent evaluation, reporting analytics and desktop screen capture, among its features.

“Atmos PLUS is designed for companies that have multiple branches, and have a need to monitor quality and performance in their contact centers, while maintaining strict compliance with call recording and record-keeping laws and regulations. It is available as either an on-premise solution or via the cloud,” Kahan said.

All CallCabinet Atmos variants support recording  across multiple communication networks, or branch offices with the ability to search, sort and locate calls within seconds. Customer call data is stored in the cloud using a rotating encryption algorithm, across multiple servers and geographic locations.

Every recorded call meets compliance standards such as PCI DSS, HIPAA, MIFID II, MAD II, Dodd-Frank Act and many others, and is individually secured and encrypted at source with a rotating encryption methodology that is unique and specific to each call.
CallCabinet continues its recording technology innovation by developing new features and enhancements to Atmos based on customer feedback and new compliance standards.  Because Atmos and Atmos PLUS customers are cloud-based, they automatically receive upgrade benefits without system outage.

CallCabinet Releases Atmos for Skype for Business 2.0

CallCabinet released its second version of Atmos for Skype for Business,  a cloud-based compliant call recording solution for both Skype and Skype for Business.  In the new release, Atmos Skype for Business now boasts full server and/or desktop integration.

With Atmos for Skype for Business 2.0, small to medium size businesses as well as enterprise customers can take full advantage of a solution to search and retrieve calls directly from their own server or desktop, while still being assured that call data and recordings reside securely and compliantly in the cloud.

The award-winning Atmos solution developed by CallCabinet provides flexible, cloud-based call recording and quality management in a pay-as-you-grow, software-as-a-service (SaaS) business model. With its extension into Skype for Business, enterprise customers can take advantage of all of the inherent features of Atmos, within their Skype for Business environment.

“Now with the second version of the product we have included even more enterprise features of Atmos, ensuring that customers can take advantage of Skype for Business calls and meetings in an encrypted recording format that complies with all local and international regulations,” says Ryan Kahan, CallCabinet CEO.

Atmos for Skype for Business utilizes intuitive web-based screens to search, access and play back recordings. The system is entirely hosted in the cloud and integrates to an enterprise’s Skype for Business unified communications platform, capturing voice and metadata for the targeted Skype for Business users.

Kahan says clients continue to choose CallCabinet’s compliant call recording solutions because of their ease of use and deployment, the fact that call data is stored compliantly, as well as the ongoing support and continuous improvement of the products.

“We have worked very hard to  ensure  that our solution works across all platforms and devices, just as Skype for Business itself does. The solution is now available both on-premise and in the cloud, ensuring that all recorded calls are secure and compliant,” adds Kahan. Atmos Skype for Business can be a valuable tool in settling disputes, understanding how your customers and employees interact, and recording verbal transactions to protect your business.

Atmos integrates seamlessly with Microsoft Skype, Microsoft Skype for Business, Asterisk, BroadSoft and a multitude of telephony systems and devices available in the market.  Atmos makes it easy to access recordings from any device with an Internet connection. With its scalability, Atmos can be deployed in organizations with as few as two users and in businesses with thousands of employees.

For a full overview of Atmos for Skype for Business click HERE.

CallCabinet Reinvents Call Recording with Launch of Atmos PLUS

Boca Raton, FL, February 7, 2017 (Newswire.com) – Today at the annual IT Expo in Fort Lauderdale, CallCabinet launched the newest enhancements to its flexible, cloud-based interaction recording system Atmos in the form of Atmos PLUS. The additions to CallCabinet’s award winning compliant call recording solution enable customers to enjoy the level of enterprise quality management features they are accustomed to from CallCabinet’s on-premise solutions, delivered in the cloud.

New features and benefits available in Atmos PLUS include a series of advanced tools that will enable organizations to better manage, store, retrieve and review calls on the fly. In order to significantly improve quality management, the solution now enables team managers to access recordings with a rich set of advanced quality controls, enabling them to grade and score call center agents, sales people and all client-facing personnel, directly from the Atmos playback window.

“We have been working closely with clients to garner a better understanding of what they would like to see in their communication recording environment,” says Ryan Kahan, CEO at CallCabinet. “Each one of them has stated emphatically that they would like to have better visibility of calls in a live environment, and would like tools to evaluate calls within the system – then pull that information through as a way to track and monitor the quality of call handling.”

“Through Atmos PLUS’s added features – such as screen-shots of an agent’s live working environment to a recorded call, assigned to each call as it is stored – managers and team leaders have a detailed view of how an agent is managing their customer calls. This is a great tool to ensure each agent is performing in the correct manner.”

According to Kahan, the enhanced feature set of Atmos PLUS is extensive. Now Atmos includes tools to assist with call evaluation, provides analytics at agent- and time-based levels, and offers a significantly improved on-screen environment.

Leveraging Atmos PLUS’s built-in analytics, clients can use the information on each agent to ensure quality of service, plus align productivity to individual KPIs, helping to streamline performance management at an HR level.

“The future of interaction recording is without a doubt heading to cloud-based solutions. The simplicity, the ability to deploy policy-based security features, the flexibility of deploying solutions across multiple environments as well as the scalability of the cloud itself, make it ideal for the storage of recordings,” adds Kahan.

CallCabinet’s Atmos is a game changing compliant interaction recorder that offers a unique “pay as you grow” software-as-a-service (SaaS) business model. With automatic upgrades and 24×7 support, Atmos is a distinctly disruptive technology that guarantees your calls (and soon all other interactions) will be recorded every time and stored in a secure and compliant environment.

Access to recordings is simple via the Atmos cloud-based portal that offers all the flexibility of this web-based application, and can be accessed from any device, from anywhere that has an internet connection. The scalability of Atmos means that it is cost-effective for organizations with as few as two to three users, yet meets the needs of large enterprises, IT service providers and telcos.

CallCabinet’s Atmos Awarded TMC 2016 Communications Solutions Product of the Year

Boca Raton, USA, August 19, 2016 (Newswire.com) – TMCnet, a global media company focusing on the Telecommunications Industry, has awarded CallCabinet’s Atmos with its 2016 Communications Solutions Product of Year Award. Atmos is a flexible, cloud based Call Recording and Quality Management System.

Atmos provides clients with a compliant call recording solution based on a pay-as-you-grow (SaaS) business model. With Atmos customers can easily store, retrieve and search for call recordings through its flexible HTML5 web-based portal, all of which are essential features for customers relying on call recordings to monitor productivity, perform dispute resolution as well as elevate customer service.

Atmos integrates seamlessly with Microsoft Skype for Business, Asterisk, Boradsoft and a multitude of telephony systems and devices available in the market today. Atmos makes it easy to access recordings from any device with an Internet connection. Because of its scalability Atmos can be deployed in organizations with as little as 2-3 users as well as in businesses with thousands of employees.

“Atmos continues to make waves in the call recording market raking in its sixth award in less than a year. Its flexibility, scalability, lower cost point and flexible billing are proving to be real benefits for customers who are increasingly needing secure and compliant call recordings,” states Ryan Kahan, CEO at CallCabinet. “We are delighted with the TMC award as it once again demonstrates that our Atmos product is not only changing the way that calls are recorded, but that it also directly reaches the multitude of customers looking for compliant call recording solutions in the market today.”

“Congratulations to CallCabinet for being honored with a Communications Solutions Product of the Year Award,” says Rich Tehrani, CEO, TMC. “Atmos is truly an innovative product and is amongst the best solutions brought to market in the past twelve months that facilitates business-transforming voice, data and video communications. I look forward to continued excellence from CallCabinet in 2017 and beyond.”

CallCabinet Offers Compliant Call Recording for IVR Technologies’ Talking SIP With Atmos

CallCabinet’s Atmos Integration provides IVR Technologies’ customers with a cloud-­based, multi­-tenant, certified and compliant call recording solution

CallCabinet, a global leader in call recording solutions, is pleased to announce that its Atmos call recording solution is now 100% integrated with IVR Technologies’ Talking SIP PBX and Call Center platform.

With the integration into the Talking SIP PBX and Call Center ecosystem, customers can now take advantage of a fully compliant cloud­-based call recording solution that is secure, easy to access and retrieve, and one that is developed from the ground up by the CallCabinet development team

“With a global install base of tier 1, 2 and 3 level service providers, IVR Technologies customers have come to rely on the ease of use and robust application and billing features of the Talking SIP platform. Now with the integration of Atmos, service providers running Talking SIP have a feature­-rich call recording solution that allows them to record, retrieve, store and access calls within the remit of regulatory compliance,” states Ryan Kahan, CEO at CallCabinet. “Customers utilizing Atmos for Talking SIP can now benefit from the peace of mind that their calls are being recorded, stored, and retrieved with full compliance of all industry regulations.”

Built with ease of use in mind, CallCabinet’s award winning Atmos call recording solution seamlessly integrates with IVR Technologies’ Talking SIP PBX and Call Center platform. Customers will now benefit from an easily searched, self­-managed audio archive system that is complete with audit trail for industries that require a compliant call recording solution in high, medium and low call volume environments.

Notable compliance features include the ability to record calls; encrypt calls for security reasons with 256­bit encryption; store recordings in Microsoft’s Azure cloud infrastructure; easily retrieve calls at a moment’s notice through an easy to use HTML5 interface; as well as the ability to use recordings to evaluate agents to assist with customer service and productivity.

“Talking SIP is an industry leading application, media and real-time billing server that powers some of the largest and most recognized mobile, VoIP and converged services networks around the world,” states Barry Sher, VP Business Development at IVR Technologies, Inc. “Now with the integration of Atmos into Talking SIP we have further extended the benefits of the system for our customers who have been demanding an easy to use, full­-featured, industry compliant call recording solution.”

The Atmos for Talking SIP offering is available for both premise and cloud-­based deployments and offers fully compliant recording with advanced security features. Atmos also support multi­-tenant environments and is ideally suited to customers looking to leverage the solution to perform mobile recordings, quickly resolve disputes, and improve workforce optimization.

About IVR Technologies

IVR Technologies is a leading software development company providing mobile and Voice over IP enhanced services and real­-time billing solutions to mobile and next­-generation carrier networks.

Please send reader inquiries to: IVR Technologies: 555 West Fifth Street, 31 Floor, Los Angeles, CA 90013: +1 866.856.0301. E­mail: pr@ivr.com

Contact us today for a complimentary demonstration and technical consultation: http://www.ivr.com

About CallCabinet

CallCabinet, based in Boca Raton, FL USA, is a developer of innovative, flexible and cutting-edge cloud and premise-­based call recording solutions. The CallCabinet product suite delivers next generation call recording; workforce optimization; and agent evaluation solutions to meet the requirements of organizations large and small.

Please send reader inquiries to: CallCabinet Corporation: 23123 SR7, STE 310B, Boca Raton, FL 33496: +1 800.653.1389. E­mail: pr@callcabinet.com

Take our products for a test drive, contact us today: https://www.callcabinet.com

Source: CallCabinet Corporation

Record Your Skype for Business Calls with Atmos

A few weeks back, I got an email. It was from Ryan at CallCabinet, a call recording solution provider in Florida.
Ryan told me about Atmos, one of their products, made for recording Skype for Business voice calls.

He’d seen my prior reviews of Skype-related products, and asked if I’d like to try out Atmos. Great idea! I’m always happy to try out new software.

Ryan kindly set me up with a full demo account. Last week, I installed the Atmos app on my laptop & conducted a week-long test. Here are my findings.

What Atmos Does

Atmos records voice calls. It has three integrations right now – for Asterisk, mobile, and Skype for Business (also supports Office 365). No server access is required to run Atmos, and you don’t need any additional hardware.

It works by running a small app in the background, which performs the recording & transmits it to your CallCabinet account on their cloud servers. Recordings are not stored on your local computer.

Installation process is a little more involved than, “download this app & run it.” You must create a new CallCabinet account, which generates two numbers: a Customer ID and Site ID. These connect your desktop Atmos client to your CallCabinet account.

Nice way of doing it, I think. Avoids the need to configure servers. (It works through a VPN too!)

Once the Atmos app is installed, it quietly does its job without bothering you. No popup notifications.

atmosS4Bpopup

The CallCabinet Recordings Dashboard

The Atmos app is only half of the solution. The other is the web-based dashboard where your call recordings are stored. To access that, you’ll log into your CallCabinet account.

atmos-sitelogin-1

Once logged in, you see a Homepage with statistics on your recent calls. Switch to the Calls window…and there’s the list of your call recordings.

atmos-calllist-768x334

From here you can play back the recording (the Play icon to the left, blue square), or download an MP3 (the Download icon on the right, red square).

I’ve played every recording on this list back. The clarity is great–no echo, only one instance of voice glitch, and the recordings captured every second of the call.

Atmos Features I Like

The Atmos solution is focused on one thing only: call recording. I always like it when software does one job and does it well. Atmos definitely does it well.

They do have some backend features I like too. Features useful for maintaining an office’s safety, like:

  • Recordings are stored using 256-bit encryption
  • Atmos dashboard is compliant with regulatory legislation
  • Redundant backups

When I talked with Ryan, he mentioned upcoming features like screen capture, analytics, and reporting. I’m curious about the analytics & reporting myself. Always like looking at the numbers!

Results: A Clean Solution if You Need to Record Your Calls

One of the terms I like to use when describing software is “clean.” To me, “clean” software is focused on its goal both in content and in visuals. Its UX is easy to figure out. The feature set isn’t overloaded.

Based on this demo, I can say that CallCabinet’s Atmos Skype4B Recorder is definitely “clean.” Setup is fast, no server configuration required. The dashboard uses HTML5, which makes for high-contrast, easy-to-read windows. The pricing is very reasonable for what you get (rates as low as $18 per user per month for 1,000 hours, with unlimited storage for up to 5 years).

Atmos Call Recording Software – CallCabinet.com

Do you record your calls? With what software? Please comment or email your app of choice. I still have a little time on this demo; if we have a few other contenders, I’m happy to do a compare-and-contrast!